Return Policy

 

Return Policy for SATIMELINE.COM

At SATIMELINE.COM, we prioritize product quality and customer satisfaction. We accept returns under specific conditions, outlined below. Please review our policy to ensure a smooth experience.

  1. Eligibility for Returns
  • Returns are only accepted if the item received is damaged, defective, or incorrect.
  • To be eligible for a return, items must be unused, in their original condition, and in the original packaging, with all tags and labels attached.
  • All returns must be initiated within 7 days of the delivery date.
  1. Non-Returnable ItemsThe following items are non-returnable:
  • Items marked "Final Sale" or "Clearance."
  • Customized or personalized products.
  • Electronic items once used, due to potential tampering.
  1. Return Process
  • To initiate a return, customers must contact our customer support team at satimelinepk@gmail.com within the return window with the following details:
    • Order number
    • Reason for return
    • Photographic evidence of damage or defect (if applicable)
  • Once approved, further instructions will be provided for the return process.
  1. Shipping Costs for Returns
  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect due to an error on our part.
  • SATIMELINE.COM will not be liable for any returns lost in transit. It is recommended to use a trackable shipping service or purchase shipping insurance.
  1. Refunds
  • Approved refunds will be processed to the original payment method within 7–10 business days after receiving and inspecting the returned item.
  • Original shipping fees are non-refundable, and a restocking fee of up to 15% may be applied.
  1. Exchanges
  • SATIMELINE.COM does not offer exchanges at this time. If an eligible item is returned, a refund will be issued, and a new order can be placed for the desired item.
  1. Policy ChangesSATIMELINE.COM reserves the right to modify this return policy at any time. Any updates will be posted on our website and will apply to all purchases thereafter.